Also you can PM me your ticket reference numbers and we will go in and find you in our system. It sounds like most of you have already done this, but if not please send a ticket at, and also be sure to include the key in the ticket. This doesn't mean we are not answering, but the response time can be 24 - 48 hours. Keep in mind that with multiple game releases this week we are currently receiving high contact volume so there may be a slight delay in response. Hello, We will be taking a look into this for you all.